TOUCHSTONE
CONSULTING
Specialists in Management and Organizational Development
MANAGEMENT AND EMPLOYEE DEVELOPMENT PROGRAMS

Our approach to management development focuses on practical applicability. As such all our programs utilize experiential learning. Employees learn best by taking action, then receiving immediate feedback. The more of this contained in a developmental experience the greater the improvement in skills and knowledge. The following are development activities on which we have focused.

Management Simulations:
Management simulations are excellent examples of our practical, experiential approach. Participants take a management role in a realistic business organization and, by managing this hypothetical situation develop management skills. Simulations can be developed to enhance a broad range of skills ranging from strategic thinking to leadership to time management. W can develop simulations to suit a client’s specific needs or deliver generic simulations that require little or no development.

Leadership Workshops:
Our approach to leadership development is to focus on the practical and experiential. We have developed and delivered a wide range of topics covering the leadership spectrum and usually tailor these workshops to meet the specific needs of our clients. One unique element of our leadership training is that we always treat leadership in the context of all other organizational priorities. Leadership is not the only secret to a successful organization. However, effective leadership improves the delivery of all current business initiatives by getting work done effectively and efficiently through a skilled committed workforce.

Management/Executive Coaching:
The two words that best exemplify our approach to coaching is “behavioural” and “action centred”. We begin by developing a focus on what competencies our client wants to improve. We then translate these competencies into specific behaviours, coach elements of these behaviours and find specific opportunities for the client to practise the new skills. We than provide feedback and additional coaching. This approach has shown the most success in the fastest timeframe, and appeals to managers looking for measurable improvements in performance.

Team Building:
We begin our team building projects by asking the question, “What exactly does the team want to improve?” The team building strategy then focuses on those team competencies. We often use pre and post measures to determine the effectiveness of the team building and ensure the team leaves the session with goals designed to continue their improvement. We tend to avoid “team building games” that have little to do with the business environment. Instead we use either real business problems or a simulated business environment in which to develop cohesiveness and team skills.

360 Surveys:
We reviewed a full range of 360 instruments available in North America, and decided that the best was offered by Organizational Systems International. The competencies on which the survey is based are comprehensive, and the resulting report provides the most relevant and actionable feedback. We always accompany the report with an hour of verbal feedback and interpretation, and are available for follow up coaching if required. We recommend that 360 surveys not be viewed as an end in themselves, but to provide an extremely valuable development tool.


Consulting Services
• Strategic Thinking
• Management Assessment
• Management Development
• Organizational Research
• Change Management

Training Products
• Polaris 360 Survey
• Teamex
• Power Source Indicator

Free Publications